Terms & Conditions
When you buy, shop with us, or create an account, you agree that we save your personal information, such as name, contact details and IP address.
We store your information as long as it is necessary to fulfill our commitments to you as a consumer.
Products and Warranties
Products are used with responsibility.
All promotions are ongoing until the goods are sold out, or the time is over. Is the product already paid for so we will give your money back. Within 14 days, you can cancel the purchase if we deviate from our commitment in the purchase agreement.
Replacement, return and complaint.
You always have 14 calendar days to exchange your item for another. You may also cancel your purchase and cancel the invoice, or get your money back. This must be done within 14 days from the date you received the order, and the products must be completely unopened and unused. You have the right to open mail packages and make sure you got the right product. Has the product been opened or used the product will be returned to you if you return it.
Change, and Return of underwear.
Requirements for goods condition at return or exchange
We have requirements for product return or replacement. The requirements aim to ensure at least the same security that you, the customer receive a product to be the same as when you are shopping in a physical store.
To return or exchange products must meet the following requirements:
- The item must be in its entirety as it was sent to you. All the constituent parts must be included, including packaging and any accessories eg hangers.
- The item must not have been used and must be free from dirt, dander, dust, make-up, hair, perfume, or other foreign odors.
- Product Labels, seals, and labels must remain on the article. The software package may not be significantly damaged.
Goods excluded from the right to return and exchanges
We do not accept returns or exchanges of discounted items.
Certain items are excluded from the right of return and exchange when they are classified as intimate products. These products are:
- Panties and underwear all variants
- Set where panties or underpants are one of the main parts of the four pieces or is an integral part of bra and panties, top and panty teddy
- Socks and tights including leggings, stay-ups, and the like
- body Stockings
Adhesive products used directly on the body eg, adhesive bra, breast tape, and false eyelashes.
Corsets, bustier, costumes, and the like which includes panties panty usually fastened with nylon thread. These goods are not excluded from the right of return or exchange on condition that the panty stays in place and is unused.
Discounted merchandise is exuberate from Exchange Policy.
Step 1. Complete our Return Application Note this must be done before you return! The purpose and return are to facilitate the identification and process of your return.
Step 2. Returns must be made in original packaging and in undamaged condition. Remember to contact us by email before returning the item.
For return and exchange, fees are not refunded, such as shipping, invoice, or postage fee. You are also responsible for all your own shipping charges when you return to us.
Want to complain about a product, send an email to us with your name, order number, what may be the problem in detail what you want to return. You must always contact us before you send the item back
Note that if you are under 18 years must be given approval, or let someone over 18 years make the order. We assume no responsibility for someone under 18 to order without parental permission. or in someone else’s name,
We disclaim any responsibility for how the products are used and handled after the packaging is broken. When a customer ordered a product from us, it is at their own discretion as the terms of purchase are read and approved. Whether your order is by phone, email, or via the Internet. The buyer has sole responsibility for the product when it is opened and used.
How do I order?
You place an order through our shop, by adding the products you want to the shopping cart, then go to the checkout, fill in your details, select shipping and payment methods, then send your order!
Delivery is made through our third-party couriers and goods are sent in protected mail bags or boxes depending on the weight and volume. The goods are sent to the nearest agent.
We refund orders that are lost or damaged in transit and that were not received due to our fault or the couriers’ fault.
Unclaimed goods/failed delivery due to buyer’s fault
The shipping cost cannot be refunded, in order to cover shipping and handling costs.
In case of an incorrect delivery address, the buyer pays the cost of shipping, the shipping cost cannot be refunded.
We reserve the right to price changes, pictures, videos, and print errors.
SE2 9TW Thamemead